What makes a good hardwood timber merchant?

Here at PB Hardwood, we believe the following makes a great timber merchant. These values are what we use to form the basis of our culture here at PB Hardwoods. This, in turn, ensures the longevity of our business and the satisfaction of our customers.

1. Experience in the trade

Here at PB Hardwoods, we have over 80 years accumulative experience working in the timber trade. This gives us an extensive knowledge base… we really have seen it all! Our staff has worked in sawmills all over the world and they bring all this experience back here to our business in Liverpool.

2. Service

Family is at the core of everything we do here and we like to give our customers that family-feel when they come to us to buy their hardwood. Most of our customers are repeat business who we have taken the time to get to know over the years. We always make sure we tailor their experience with us to what they need.

3. Reliability

Nobody wants to let someone down, but here at PB providing reliable service is central to our culture. Making sure our deliveries are correct and go out on time is very important. We know how urgent it can be to get your hardwood for construction or DIY project. Keith our Logistics manager is very passionate about this and is always focused on customer service, reliability and keeping our customer’s trust.

4. Professionalism

Being a professional is something we take very seriously and we like to make sure our customers can feel that they are in good hands. When looking for the best timber merchant for you, what could be more important than professionalism? To us, this means knowledge, efficiency and organization and quality customer service.

5. Likability

Here at PB Hardwood, we like to have a laugh and a joke while we work… life is too short to be serious all the time!

6. Fast and efficient delivery

This is something we take seriously here at PB’s, as we know how important it can be to get your hardwood on time. Regardless of if it’s a big construction project or a small DIY project we like to take pride in our delivery service. This to us means fast, efficient delivery with someone always on the other end of the phone if things don’t go to plan.

7. Quality hardwood

Last but not least! Providing customers with quality hardwood is what makes the best timber merchant. All the other factors mean nothing if we can’t give our customers a quality hardwood that is suitable for its intended use.